By industry
Same desk. Your questions.
01
BFSI & lending
Loan enquiries go cold overnight, a missing document holds a file for days, and collections is a calling floor that has to keep the right hours and the right tone on every call.
What every call comes back with
- Loan amount
- Purpose
- Employment type
- Monthly income
- City
Built in the same question editor; change any field.
Win · AvA Leads
- Calls every loan or insurance enquiry within the minute and asks your eligibility questions
- Puts eligible applicants straight through to a loan officer
- Collects KYC documents on WhatsApp and reads them into a table
Keep · Orders & Payments
- EMI and renewal reminders with a payment link, held to collections hours
- Promise-to-pay dates remembered and followed up on the day
02
Real estate
Portal and ad enquiries arrive in bursts, often at night, and the buyer has messaged three developers by morning. The one who calls first usually gets the site visit.
What every call comes back with
- Budget
- Location
- Configuration (2 BHK, 3 BHK…)
- Move-in timeline
- Loan needed
Starts from the ready-made “Real estate” question set.
Win · AvA Leads
- Calls every portal, ad and website enquiry within the minute
- Qualifies on the call and books the site visit into a calendar
- Hands serious buyers to the right salesperson with the answers attached
Keep · Orders & Payments
- Site-visit reminders and no-show rebooking
- Payment-schedule reminders with a link
03
Clinics & healthcare
Front desks are busy with the patients in front of them, so phones ring out and WhatsApp messages wait. Every missed booking is an empty slot.
What every call comes back with
- Treatment or department
- Preferred date and time
- New or returning patient
- Insurance
Starts from the ready-made “Clinic” question set.
Win · AvA Leads
- Answers enquiries on WhatsApp and the phone in the patient’s language
- Offers open slots and books them
- Calls back missed calls automatically
Keep · Orders & Payments
- Appointment reminders
- No-show recovery and rebooking
- Follow-up visit reminders
04
Education & coaching
Admissions season brings thousands of enquiries from parents and students who want answers now, often in their home language, and counsellors cannot call them all.
What every call comes back with
- Course of interest
- Current level
- Preferred batch
- Who is deciding (student or parent)
Starts from the ready-made “Coaching & education” question set.
Win · AvA Leads
- Calls every enquiry and answers course, fee and batch questions from your own documents
- Qualifies by course, level and start date
- Books a counselling session for the ones ready to decide
Keep · Orders & Payments
- Fee reminders with a payment link
- Document chasing for admissions
05
E-commerce & D2C
Cash-on-delivery orders get refused at the door and failed deliveries come back as return shipping. Both are a phone call nobody had time to make.
What every call comes back with
- Order confirmed
- Correct address
- Preferred delivery time
- Switch to prepaid
Starts from the ready-made “D2C” question set.
Win · AvA Leads
- Answers product questions on WhatsApp and the widget, around the clock
- Recovers abandoned enquiries
Keep · Orders & Payments
- Confirms COD orders before they ship (Shopify)
- Calls on a failed delivery and re-attempts it (Shiprocket)
- Sends a payment link to convert COD to prepaid
06
Home services
Plumbers, installers and cleaners are on a job when the phone rings. A quote request that waits until the evening has already been answered by somebody else.
What every call comes back with
- Job type
- Property type
- Postcode or area
- Urgency
- Preferred visit time
Built in the same question editor; change any field.
Win · AvA Leads
- Calls every quote request within the minute, even mid-job
- Asks the questions a quote needs and books the survey
- Calls back missed calls automatically
Keep · Orders & Payments
- Visit reminders
- Invoice reminders with a payment link
- Service-due follow-ups
07
B2B & services
Inbound enquiries sit in a shared inbox until somebody triages them, and the good ones get the same slow reply as the rest.
What every call comes back with
- Company size
- What they need
- Budget range
- Decision timeline
- Who decides
Built in the same question editor; change any field.
Win · AvA Leads
- Calls back inbound and IndiaMART enquiries within the minute
- Qualifies company size, need and budget
- Books a meeting with the right person and syncs it to the CRM
Keep · Orders & Payments
- Overdue-invoice reminders (Zoho Books, Tally)
- Renewal and collections follow-ups
Your industry not here?
If people enquire and somebody has to call them back, AvA does the job. Set it up in one box and hear it call you, or tell us what you need.