AvA picks up the calls and WhatsApp messages your front desk cannot, in the patient’s own language, books them in, reminds them, and calls the ones who miss an appointment within minutes to rebook. Anything clinical goes to your staff.
Starts from the Clinic edition, installed in one go.
Each agent has one job. Journeys decide who acts next for each person, and every touch is checked against the rules first.
The front desk is looking after the patients in front of it, so calls go unanswered and WhatsApp messages wait for hours.
A missed appointment is a doctor’s hour lost, and nobody has time to call and rebook before the day is gone.
Elective-care enquiries from ads arrive at night and on Sundays. By Monday they have booked somewhere else.
Who can see what, how long it is kept, and how a patient gets it erased. Spreadsheets and personal phones cannot answer that.
Each agent is an AvA assistant with its own voice, language and knowledge. They come back with typed answers, not transcripts to read.
Answers calls and WhatsApp, and books, confirms and reschedules.
Reads your appointments and reminds every patient before their slot.
Calls within minutes of a missed appointment and rebooks it.
Calls every elective-care enquiry within the minute and books a consultation.
Brings patients back for the visit after this one.
An illustration of how the pieces work together, not a customer’s data.
Each one opens in the visual journey builder, so you can move a step, change a wait or add a branch, then test it on your own phone before it reaches a customer.
Every call and message is checked before it goes out, for that person, at that moment. Not once per list.
The front-desk assistant is written never to diagnose or say what a symptom means, and to send an emergency to emergency services at once.
A consent ledger per person, and one opt-out stops every reminder on every channel.
Export or erase a patient’s data with a receipt, and set how long each kind of data is kept.
Roles and record-level access for your staff, single sign-on, and an audit trail you can export.
Recording is a switch per number, so a sensitive line can be left unrecorded.
Reminders arrive inside the hours you set, worked out in each patient’s own time zone.
Summaries of what AvA checks, not legal advice. More on the Trust page.
Front desk, bookings, reminders and no-show recovery. The assistants, journeys and tables arrive as drafts in your console, wired to each other. Three things to do before it runs:
Diagnostics and occupational-health providers can use AvA Prospect to find businesses near them for corporate health check-ups, see why each one fits, and reach the person who decides.
Pick one and AvA opens with it in the box. It writes a plan, you press Build, and your phone rings with the result.
Answer my clinic’s calls and WhatsApp in Hindi and English, book appointments, and remind patients the day before.Build this
When a patient misses an appointment, call them within 15 minutes and offer to rebook.Build this
Read today’s appointments from my Google Sheet and send each patient a WhatsApp reminder two hours before.Build this
Call every IVF enquiry from my website within a minute and book a consultation.Build this
No. The front-desk assistant is written never to diagnose or explain a symptom, and to tell anybody describing an emergency to call emergency services or go to the nearest hospital at once. Clinical questions are handed to your staff with a written brief.
Yes, if the system has an API or can export to a Google Sheet. A new row or record starts the reminder journey, and a missed-appointment event from your system can start no-show recovery.
All 22 scheduled languages of India plus English, Spanish, French, Arabic, Japanese and Korean. Callers can switch language mid-sentence and the assistant follows.
AvA holds no healthcare-specific certification today. It does give you consent records, data-rights requests with receipts, retention periods per kind of data, record-level access, single sign-on and an audit trail. Tell us what your review needs and we will answer it in writing.
