Front desk
One assistant on every channel, answering from your knowledge base, booking and handing over.
Any channelAssistantBook or hand over
Fits: Clinics, service desks, inbound salesSolutions
A team of AI agents, built for your industry.
Each agent has one job. Journeys decide who acts next for every customer, your systems get the work, and every call and message is checked against the rules first. Here is how that looks in three industries.
Banking, financial services & insurance
Every applicant called back. Every due date chased. Every call on the record.
Your team, in the loop
- Disputes and account questions arrive in Handoffs with a written brief
- Approve a step before it goes out, from the console or WhatsApp
- Take over any WhatsApp thread
- Eligible applicants put through live
Where it starts
- Website & app forms
- Aggregator & DSA leads (webhook)
- Inbound calls on your number
- WhatsApp messages
- Due dates from your sheet or LMS
Agents built by AvA
- Loan enquiry agent
- KYC & documents agent
- Collections agent
- Renewal agent
- Service desk agent
Journeys decide what happens next
- Already paid → stop
- Promise to pay → remind on that date
- Dispute → your team
- Paid → recorded as collected
The work, in your systems
- Razorpay
- Cashfree
- Stripesoon
- Your LMS / LOS (any REST API)
- MCP tools
- Google Sheets
One memory per personEvery channel reads and writes the same record, with typed answers you can filter.
Checked before every call and message
- Collections calls held to 08:00–19:00
- A purpose on every journey
- Consent and opt-outs
- Recordings you control
Hospitals, clinics & diagnostics
A front desk that answers every patient. And fills every empty slot.
Your team, in the loop
- Clinical questions arrive in Handoffs with a written brief
- Reception takes over any WhatsApp thread
- Live transfer to reception mid-call
- Every booking visible in your calendar
Where it starts
- Calls to your clinic number
- WhatsApp messages
- Website booking forms
- Appointments in your Google Sheet
- Missed-appointment events from your HMS
Agents built by AvA
- Front desk agent
- Reminder agent
- No-show recovery agent
- Consultation agent
- Follow-up agent
Journeys keep the diary full
- Confirmed → nothing more
- Can’t make it → rebook
- Missed → call within minutes
- Clinical question → your staff
The work, in your systems
- AvA booking calendars
- Google Calendar & Microsoft 365soon
- Google Sheets
- Your HMS / EMR (any REST API)
- Webhooks, Zapier, Make
- Razorpay & Cashfree (advance fees)
One memory per personEvery channel reads and writes the same record, with typed answers you can filter.
Checked before every call and message
- No medical advice
- Consent per patient
- Data rights and retention
- Who sees what
Developers, brokers & property businesses
Call every enquiry before the next developer does. Put the serious ones straight through.
Your team, in the loop
- Ready buyers transferred live to a salesperson
- Each hand-over carries a written brief
- Take over any WhatsApp thread
- Answers synced to your CRM
Where it starts
- Website & landing-page forms
- Portal enquiries (webhook, Zapier, Make)
- Missed calls to your number
- WhatsApp click-to-chat
- Facebook & Instagram lead adsComing soon
Agents built by AvA
- Speed-to-lead agent
- Hand-over agent
- Site-visit agent
- Nurture agent
- Payment-schedule agent
Journeys work every lead to a decision
- Ready now → live transfer
- Interested → site visit
- Later → WhatsApp nurture
- Not interested → stop
The work, in your systems
- HubSpot & Zoho CRM
- Salesforce, Pipedrive, GoHighLevelsoon
- Google Sheets
- AvA booking calendars
- Google Calendar & Microsoft 365soon
- Razorpay & Cashfree
One memory per personEvery channel reads and writes the same record, with typed answers you can filter.
Checked before every call and message
- Promotional rules, applied per person
- Never too often
- One opt-out stops everything
- No invented prices
Under every solution
Six layers. One platform.
The same building blocks run every industry above. That is why a lender’s collections agent and a clinic’s front desk share one memory per person, one set of rules and one bill.
- 01
Where people reach you
Calls, WhatsApp, SMS, email, your website, your apps and your data. Any of them can start a conversation.
In the console: Channels, forms, integrations - 02
Agents
Each assistant has one job, its own voice and language, your knowledge, and the tools it may use mid-conversation.
In the console: Assistants, knowledge base, voices, tools - 03
Journeys
The orchestrator. Decides the next step for each person: wait, retry, branch on what they said, hand over.
In the console: Journeys, flows, AI decisions - 04
One memory per person
Every channel reads and writes the same record, so the second conversation remembers the first.
In the console: Contacts, memory, typed answers - 05
The work
Book, collect, update the CRM, write to a sheet, call your own API. Done, and recorded.
In the console: Booking, payments, your systems, MCP - 06
Guardrails
Consent, opt-outs, contact hours and do-not-call lists checked before every single touch.
In the console: Contact rules, consent ledger, audit
Agent architectures
Six ways to put them together.
Most setups start as one of these, and grow into two or three.
Speed to lead
A new enquiry starts a journey, a call goes out within the minute, and AI judges how it went.
New leadCallAI decidesBook · nurture · hand over
Fits: Lending, real estate, educationA team of specialists
Each step can use a different assistant: a qualifier first, a closer next, a collections agent after the sale.
QualifierCloserCollections
Fits: Lending, insurance, high-value salesBack office from your data
A sheet row, an order, an invoice or an API record starts it. The agent does the work in your systems.
Your dataFlowAgentYour systems
Fits: Collections, reminders, COD ordersOutbound SDR
AvA Prospect finds businesses that fit, picks each one’s first channel, and AI decides every next step.
FindScoreReach outMeeting
Fits: B2B, agencies, business lendingHuman in the loop
Approvals before a step goes out, drafts for you to send, and hand-overs with a written brief.
AgentApprovalYour team
Fits: Regulated work, high-value accountsOther industries